“Good customer service is the key source of any business.”
As part of a marketing review a recommendation was made that a regular Customer Satisfaction Survey be implemented to gain customer feedback and to help further understand and continue to meet the needs of WRS customers. Therefore, the WRS Customer Satisfaction Survey 2014 was developed as an online survey and was sent out to 680 contacts on the WRS database during a two week period in September.
The survey consisted of ten questions including some open ended questions encouraging customers to provide additional support information.
When asked how satisfied our customers are with all aspects of our service 84.7% indicated that they are completely satisfied and 15.3% quite satisfied. 82.19% of the participants are completely satisfied with our speed of resolving a query while another 15.07% were quite satisfied. Moreover, 95% of our clients indicated that they are likely to recommend us to another organisation or individual.
We also asked our customers to use one word to describe WRS, overwhelmingly the word Professional was used, followed by Efficient, Friendly and Helpful.
You can read some of the individual answers below:
“They make us feel like our business is important to them, something many other companies in the sector fail to achieve”.
“The service provided by your account handler was superb. Any queries we had were dealt with efficiently and quickly”
“You are always friendly and helpful when needed and make your customers feel at ease in any crisis”
“The service is always first rate, we can always get our queries answered and the team go out of their way to be helpful.”
We are very pleased with the results and delighted that the vast majority of our clients find us to be professional, knowledgeable, supportive and approachable. We aim to provide the best possible service at all times and we hope we meet and even surpass your expectations!