What to do if you are dissatisfied

 

Call Back Request 

Our Complaints Procedure

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly.

Should you wish to complain you may do so:

• In writing to the Complaints Manager Chris Chapman

• By telephone on 01206 760780

• By Fax on 01206 760734

• By e-mail at [email protected]

• In person by visiting our office (see above for address)

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website. www.financial-ombudsman.org.uk.

Further details will be supplied at the time of responding to your complaint.

We are a firm that sell products online and are required to inform you of the availability of the online dispute resolution (ODR) platform to assist you if we are unable to resolve your complaint this facility will direct you to the alternative disputes resolution (ADR) provider for the firm who in this case is the Financial Ombudsman Service (FOS) and you may therefore wish to contact them direct.

More details are available on https://webgate.ec.europa.eu/odr

How can we help?

We look forward to hearing from you so we can provide specialist advice and information

“I am very pleased with the speed and efficiency that my claim has received. One hears so much about the ‘Big Bad’ insurance companies, and as this is the first claim that I have had to make in over 40 years as a homeowner, I was not looking forward to the process. I have to say that both yourselves and Ecclesiastical have been extremely easy to deal with and my claim has been speedily dealt with. The whole process has been painless, helped in no small way by your pleasant E-mails. Thank you once again.”

Mike Sturla

Homeowner

WRS Insurance Latest Charity Insurance News Articles

Insurer Wording Updates and Responses to COVID-19

Please find below policy wording updates and responses from various insurers WRS Insurance Brokers places business with. Updates include (but not limited to) extended covers and adjusted unoccupancy conditions for property. Please expand the section when...

read more
COVID-19 – We are remote working…

COVID-19 – We are remote working…

COVID-19 update  - We are remote working and ready to assist you. I hope this update finds you safe and well during these unprecedented times. Following the recent government announcement, we have actioned its advice and from 24th March are now working remotely. Our...

read more
and the Oscar winners are…

and the Oscar winners are…

The moment arrived and in the early hours of Monday morning (GMT), the Oscars were being presented in America. Our community cinema insurance clients were likely aware of the strong British representation, with 30 British nominees in 2018 (up from 24 in 2017) across a...

read more